Frequently Asked Question
What is your return policy?
Last Updated 4 years ago
RA for a refund must be requested within 60 days of original order date.
All returns (except for defective parts) are subject to a 25% restocking fee.
The RA number must be written in 2 locations on the outside of the box.
A signed copy of the original packing slip must be inside the box.
Return the part, with shipping pre-paid, to BH Parts & Tech Support, 650 N. Main Center, Suite 62, St. Charles, MO 63301. Note: NO COLLECT packages will be accepted, you must pay the return shipping.
Any package that is refused or un-deliverable to you will be charged return shipping to us by the shipping company. We will deduct this return shipping from any refund that you are entitled to receive.
Only non-used parts can be returned for a refund; if you install it, you own it. The above defective parts warranty is still in effect and we will replace parts returned and determined by us to be defective.
We will NOT refund shipping & handling charges on any returned items; this includes defective parts.
You may be required to send a picture of the model number/serial number from your equipment and parts comparison pictures for some RAs. If pictures are requested and the part is returned to us before pictures arrive, the RA will be handled as a normal refund and subject to both restocking and electronics inspection/testing fees.
Allow up to 30 days, from our receipt of the package, for your refund to be processed and issued back to you.
No credit will be provided if any requirement above is not fulfilled
All returns (except for defective parts) are subject to a 25% restocking fee.
The RA number must be written in 2 locations on the outside of the box.
A signed copy of the original packing slip must be inside the box.
Return the part, with shipping pre-paid, to BH Parts & Tech Support, 650 N. Main Center, Suite 62, St. Charles, MO 63301. Note: NO COLLECT packages will be accepted, you must pay the return shipping.
Any package that is refused or un-deliverable to you will be charged return shipping to us by the shipping company. We will deduct this return shipping from any refund that you are entitled to receive.
Only non-used parts can be returned for a refund; if you install it, you own it. The above defective parts warranty is still in effect and we will replace parts returned and determined by us to be defective.
We will NOT refund shipping & handling charges on any returned items; this includes defective parts.
You may be required to send a picture of the model number/serial number from your equipment and parts comparison pictures for some RAs. If pictures are requested and the part is returned to us before pictures arrive, the RA will be handled as a normal refund and subject to both restocking and electronics inspection/testing fees.
Allow up to 30 days, from our receipt of the package, for your refund to be processed and issued back to you.
No credit will be provided if any requirement above is not fulfilled